Aegon provides life insurance, pensions and asset management services. With over £607 billion assets under management, it has businesses in over 25 countries, and has around two million customers in the UK alone. The company was founded in Edinburgh 180 years ago, and is still headquartered there. Aegon is a brand name of Scottish Equitable plc.
Contact Aegon by phone
For general enquiries, the main telephone number is: 0345 6100 010. If calling Aegon from abroad you should phone +44 131 6668 567. Specific customer support numbers are as follows: for queries about insurance issues, the general helpline is 0345 6001 402. The pre-submission underwriting helpline number is 0345 7835 473, and the number for claims is 0345 6000 493. For phone queries related to retirement plans, call 0345 608 1680 or the ‘Retireready section on 0345 6 100 072. You can also reach the Aegon customer services department by writing to: Platform Client Services Division, Aegon, Edinburgh Park, Edinburgh, EH12 9SE. The company says it takes complaints seriously and welcomes the opportunity to learn from customers’ concerns. While committed to giving all customers a high standard of service, sometimes Aegon doesn’t get things right, it says on its website. The company says that it is committed to following up on all of these quickly and fairly. Accordingly, the site publishes data on all complaints, which it also submits to the UK Financial Conduct Authority twice a year. The parent company, Scottish Equitable plc, uses a variety of Aegon brand names: ‘Aegon’, ‘Aegon Trustee Solutions’, ‘Aegon Actuarial Solutions’, ‘Aegon Retirement Choices’ and ‘Retiready’.
Contact Aegon customer service on the internet
The company’s main website address is www.aegon.co.uk. Once in the website and you need information relating to its products or have customer service queries, the Aegon support section, accessible from the home page, makes it easy to find what you’re looking for. You can type your query into the search bar, or filter your search by support type. The site also has an online complaints and questions service. If you prefer to communicate with Aegon by bypassing its website, or if you need to attach documents to support a claim, you can email the company at complaintsMB@aegon.co.uk
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The company also has a range of social media accounts, including Facebook and Twitter.